AGL’s personalised digital collections boost payments by 40% using FICO Technology
AGL has partnered with FICO to deliver a next-generation self-service digital collections experience for its customers that uses video messaging and personalised web processes.
Increasing customer experience: the case for self-service banking
What do we mean by self-service banking? Customers want to be more in control of when and how they bank. They want to transact on their own terms and get it done quickly.
Steps to overcoming core banking integration challenges
Integrating a new solution into your core banking system brings significant complexity and risk.
Fighting fraud with end-to-end orchestration platforms
The fight against fraud has reached a critical juncture. The pandemic drove a huge increase in digital commerce, which unfortunately also gave a boost to online fraud.
Will your mortgage processing win new customers, as we approach the ‘fixed-rate cliff’?
With a swathe of fixed-rate loans due to expire by the end of 2023, and borrowers on variable loans keen to find a better deal as rates rise, competition amongst financial institutions will intensify.
Overcoming the innovation gap curbing Australian banks’ digital ambitions
Banks are embracing fintech offerings to power next-generation digital and customer experiences, but not all have been able to keep up with the pace of change.
Empowering women in finance and business: How Phoebe Tooker helped democratise gold with Nauggets
Nauggets Co-Founder Phoebe Tooker is another exceptional business leader who has overcome the difficulties of entering a male-dominated industry.
Pearler gives kids a ‘Headstart’ with their investments
Pearler, one of Australia’s leading long-term investing platforms, has launched a new investment app designed for parents to invest for their kids.
