NAB-owned UBank launches robot to sell home loans
In a first for an Australian bank, NAB-owned UBank has launched an artificial intelligence “chatbot” for home loans. Using IBM Watson’s supercomputer technology, it aims to reduce the time it takes to complete an application for a home loan, by providing real-time answers to questions that is available 24/7. Called RoboChat, it has been trained using data collected from customer questions and will continue to learn as more customers engage with it, becoming smarter and more user-friendly over time. Users ask it questions such as “what term do you offer on home loans” and “do you offer redraws and how do they work”, with RoboChat offering on-the-spot help. A handful […]
Aussies getting ‘fleeced’ by major banks, says HashChing
A recent analysis conducted by the online mortgage marketplace has claimed that borrowers with the big four are paying up to $90,000 more than they need to for their home loans. By comparing the fixed and variable rates offered by the big four banks with those available through the HashChing platform, the analysis revealed it was possible to save up to $90,000 over the life of a home loan. HashChing pointed out that according to the RBA, one-third of borrowers have less than a month’s worth of breathing room around their mortgage, with millions of Australians at risk of falling behind on their payments. Commenting on the findings, HashChing CEO […]
Budget’s big bank levy could open the door for fintech lenders
In the 2017 Budget announcement, Treasurer Scott Morrison announced a 0.06% annual levy on key funding sources for Australia’s major banks – a cost that could be passed on to Aussie borrowers and may drive them toward alternate lending sources. The levy will apply to funding sources such as corporate bonds and large deposits and will only affect banks with debts above $100 billion – effectively limiting it to big players the Commonwealth Bank, Westpac, NAB, ANZ and Macquarie. “This represents a fair contribution to the community from our major banks, is consistent with other advanced countries and helps foster competition from smaller banks,” according to budget papers. If it […]
Banks and fintechs want robust data-sharing standards
Both big banks and fintech start-ups want robust governance standards created to ensure customers can move data from one financial services provider to another without exposing the sector to cyber attacks. Banks are preparing for new legislation that will give their customers the right to request transaction data be given to a potential competitor under a new data access regime the Productivity Commission said this week could “reinvigorate competition policy”. The Productivity Commission’s final report on data use and availability, published on Monday, set out aggressive timelines for the creation of a “comprehensive right” in a new law designed to empower individuals and businesses throughout the economy to make better […]
SocietyOne welcomes proposed changes to an open banking and data regime
SocietyOne, Australia’s pioneering and leading lending marketplace, has welcomed the Turnbull Government’s commitment to introduce an open banking regime which could transform customers’ control over their own data and stimulate competition in the country’s financial services sector. Coming after the release of the Productivity Commission’s report into data availability and use of public and private sector data, Jason Yetton, SocietyOne’s Managing Director and CEO, said the initiatives, announced in last night’s Federal Budget, would put consumers in a better position to negotiate more advantageous deals with their credit provider. The changes – likely to result from an independent commission which is due to report by the end of […]
Scott Morrison hints at open data green light to boost banking competition
Treasurer Scott Morrison has hinted strongly that the government will give banking customers power over their own data so they can shop around for a better deal from other financial institutions. The change could be announced as early as budget night on Tuesday, at the same time the Treasurer launches a Productivity Commission inquiry into the State of Competition in the Australian Financial System, a process which could lead to sweeping change. There has already been a Productivity Commission inquiry into so-called open data and the government has the final report. The interim report on “data use and availability” sent to the government on March 31 called for customers to […]
UK’s open banking revolution has lessons for Australia
There’s a revolution going on in British banking. The UK’s Competition and Markets Authority (CMA) issued its final order on “open banking” in February. The new regime – on track to come into force next year– is set to have a profound impact on the sector in the coming decades and beyond. Banks have been told that information such as transaction and loan repayment data does not belong to them, but their customers. Those who want to use that data to access better financial products or services will be able to do so in a safe and secure manner. Delivery will be via application programming interfaces (APIs), software that allows […]
Digital wallet progress in Australia is slow but on the rise
The technology is ready. Banks know how to use it. Consumers want it now. So just when will we get the digital wallets we’ve been promised? What seems like a straightforward question with an equally straightforward solution has become mired in politics, as tech companies and banks disagree on the right way to deliver convenient mobile payment experiences and Australia’s competition watchdog and courts are forced to step in to mediate. But there have been small breakthroughs lately in what experts say is a sign that digital services will replace dog-eared wallets and overstuffed purses within years rather than decades. While Google Android phones were first to add secure Near […]
