Banks bet on AI to win back regulator, consumer trust
International tech behemoth IBM is expecting a significant boost to its Watson Financial Services division in Australia, with the big four banks turning to artificial intelligence in its IT systems to win back the trust of consumers in the wake of the Hayne royal commission and years of banking scandals. Speaking to The Australian Financial Review from his Astor Place office in New York, IBM vice-president of Watson Financial Services, Marc Andrews, said it was already conducting trials with most of the major banks in the country using its cognitive computer Watson for everything from reducing the strain of regulatory compliance, to overhauling the way the banks detect financial crimes. […]
The future will be fuelled by data
The digital disruption rippling through business and government today is merely a curtain raiser for what comes next. The combination of artificial intelligence (AI), blockchain technologies and quantum computing will usher in new operating models, new industries, new possibilities. The future will be fuelled by data and technologies that harvest, protect, analyse and take action based on that information. Professor Mary-Anne Williams, director of the innovation and enterprise research lab at the University of Technology, Sydney, believes that cognitive computing is already a game-changer. “Cognitive computing is able to convert vast volumes of complex data into decision-making models that can be used take action autonomously without human oversight or intervention. […]
