Sandstone Technology-powered platform enhances customer serviceability for BOQ Specialist
Sandstone Technology has supported leading financial services provider BOQ Specialist to deliver first-class digital experiences to their niche target market of medical, dental, veterinary, and accounting professionals.
Sandstone Technology was selected to be the transformation partner of choice in BOQ Specialist’s next phase of the bank’s digital program. Introducing Sandstone’s scalable and agile BankFast eXperience Platform (BXP) will enable the bank to tailor the whole client journey and build differentiated experiences to match the growing needs of their clients.
Leveraging the platform’s capabilities, BOQ Specialist will encourage further engagement from their clients through the use of mobile and internet banking. In addition, Sandstone’s out-of-the-box, end-to-end digital engagement solution, empowers clients to utilise self-service so they can carry out more of the day-to-day banking tasks digitally.
Ross Watts, Sandstone Technology’s Chief Customer Officer, said, “We are proud to be part of BOQ Specialist’s Digital Transformation journey and to have the opportunity to work closely together to deliver an enhanced experience for their clients whilst improving operational efficiencies.”
Gavin Brandenburger, Head of Lending Product, BOQ Specialist said he was pleased to be working with Sandstone Technology and enhancing the digital experience for the bank’s clients.
“We want to provide our clients with the most seamless digital experience that caters to the financial needs for both individuals and businesses.”
“It’s also important for us to be able to scale our service offering and leverage this platform across the business, so having a system in place that allows for multi-brand capability is really important,” said Mr Brandenburger.
BOQ Specialist’s investment and enhanced upgrade will be launched throughout 2022 supporting their multi-brand portfolio and provide efficient and elevated experiences to their clients and staff.