NextGen.Net takes service to the next level
After identifying a significant gap between what its technology is able to accomplish and what it was being used for, NextGen.Net has taken initiative to boost lenders’ optimisation capabilities.
The tech group’s customer solutions team, headed by Philippe Maes, has come up with an actionable process to help close the divide and ensure lenders are maximising their ‘ApplyOnline’ investment, in a bid to increase the efficiency and effectiveness of lenders’ loan processing operations.
“Our initial analysis revealed that on average lenders use only 30% of ApplyOnline’s capability,” Maes said.
“We’ve adopted a customised, consultative approach to vastly narrow that disparity. It entails identifying capability gaps, analysing contributing factors and providing the expertise to correct the problem.
“Our aim is to assist lenders to close the gap between what NextGen.Net solutions are designed to deliver and the reality, which is often an underutilisation of features.”
Maes shared that on one occasion, he was able to redesign a lender’s process and cut the time frame from almost two weeks to less than 60 minutes.
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