HSBC Australia signs Flamingo AI to build virtual assistant

HSBC Bank Australia is poised to deploy a virtual assistant for frequently asked questions and ‘knowledge retrieval’ after partnering with machine learning play Flamingo AI.

The Sydney-based company signed an initial three-year agreement with the bank this week to build out a proof of concept of Flamingo Ai’s solutions.

The PoC was trialled late last year, but under the new agreement will now be deployed into a production environment.

The contract, which can be extended for a further two years, includes a monthly subscription arrangement to cover software licencing fees.

The move to introduce a virtual assistant is the latest in HSBC Australia’s push to redefine how its customers interact with the bank through tech, which has so far included both in-branch and online enhancements.

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Source: HSBC Australia signs Flamingo Ai to build virtual assistant – Finance – Projects – Software – iTnews