Statewide Super partners with IRESS’ Acurity to innovate member experience

Statewide Super partners with IRESS’ Acurity to innovate member experience

Statewide Super and IRESS have partnered to complete the implementation of its Acurity superannuation administration platform which has seen a large number of members access their super information online.
Statewide Super, an award-winning South Australian industry fund, is now delivering a fully-flexible digital environment for member administration which has modernised online access, reporting and compliance via the recently launched subscription model access for Acurity.

Statewide Super replaced software offerings from multiple providers with the single Acurity platform, following a competitive selection process.

Linda Zeelie, Chief Operating Officer Statewide Super, says that the profit for members’ organisation is proud to partner with IRESS to deliver a state-of-the-art experience that includes a new member app to drive an enhanced mobile member experience.

“We focused on delivering the highest level of customer service and product offerings for our members. Acurity will now be seamlessly delivered and updated, ensuring we remain at the forefront of technology delivery for super funds,” says Ms Zeelie.

Jeff Hall, General Manager – Superannuation IRESS, says the delivery of the Acurity platform as a managed service delivers reliability and consistency with a predictable cost.

“Having access to the latest version of Acurity at all times will underpin the Fund’s goal towards becoming a 100 per cent digitally enabled business. In this case digital technology is an enabler and can innovate the modern super fund environment, whilst still providing exceptional face-to-face customer service.

“Statewide Super is now able to harness technology to drive true business change. The new platform and business model is designed to produce new possibilities for the Fund and its members now and into the future,” said Mr Hall.

Launching the option of a managed service offering for Acurity in 2016 has seen superannuation funds, like Statewide Super, elect to move away from upfront platform technology investment and towards a managed service model.

Integrating a unified platform has transformed member services and the broader business model for Statewide Super.

Not only will Statewide Super benefit from improved reporting and compliance requirements, but Acurity’s managed-service model places the responsibility for maintenance and updating of the technology platform on the team at IRESS, leaving Statewide Super to do what they do best – focus on safeguarding members’ retirement savings.

Acurity Innovation:

  • With the use of Superstream combined with Acurity’s straight through processing, a significant portion of paper-based processes has been removed in communications between Statewide Super and its members. With more than 90 per cent of its transactions automated, manual intervention is now only needed for regulatory requirements and special circumstances.
  • Using Acurity, Statewide Super members can now log on with any digital device and access a variety of communications options to assist them. This includes customer service logging in as the member and assisting in completing queries on their behalf in real-time or members viewing up to three years of super performance in one easy to read graph straight from a mobile phone.
  • The member service team at Statewide Super is transforming its outbound communications by delivering more relevant information via tailored notifications specific to a member’s demographics and lifestyle circumstances, replacing the ‘annual letter’ approach.
  • The Acurity Online administration portal enables members to transact online more easily. The latest version of Acurity Online will deliver the industry’s first integration of member online benefit payments, an example of this will allow Statewide Super fund members to submit their own online retirement withdrawals and have them paid directly to their nominated account.