SMEs switch to Square as Tyro outage enters third week

A growing number of small businesses are switching to Square payment devices, after being left in limbo amid Tyro’s prolonged terminal outage, which has prevented them from taking card payments.

The outage, which has now reached its third week, has reportedly affected up to 10,000 businesses and has become a setback for retailers and the ASX-listed fintech.

Businesses have taken to social media to express their outrage over the outage, and to encourage other businesses to switch to Square terminals or card readers.

“Still waiting for ours to be picked up. All I can say is thank goodness for Square otherwise our business would probably go bust,” one Facebook user said.

“No pick-up from AMTEK and no contact either. I was unable to find the time to send back the TYRO myself. I have now gone and purchased a Square terminal,” said another.

Kevin Lay, the owner of Bellocale Italian Seafood Restaurant in Cairns, says his terminal went down on January 6 and was then collected by Tyro one week later on January 13.

After two days without any device to take card payments, Lay went to Officeworks and bought a Square reader.

“We got the Square reader for $59 from Officeworks it took a maximum of two hours to set up,” he tells SmartCompany.

Lay says that Tyro has not told him when he will receive his fixed terminal.

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Source: SMEs switch to Square as Tyro outage enters third week