Apple Pay drives contactless mobile payment increase; older Australians might need a nudge
Data from the Roy Morgan Digital Payments Report shows a sharp increase in use of non-bank contactless mobile payment services compared to a year ago.
A total of 10.8% of Australians now use non-bank contactless mobile payment services such as Apple Pay and Google Pay, up from 7.1% a year ago. Apple Pay is now used by 6.5% (up from 4.1%) and Google Pay is now used by 4.1% (up from 3.6%). Samsung Pay was unchanged at 1%.
“COVID-19 has put personal hygiene front and centre for Australians and this includes the way we pay for goods and services. Many retailers are requesting contactless payment be used rather than handling cash to reduce the opportunities for passing on COVID-19,” said Roy Morgan CEO Michele Levine.
“However even before COVID-19 came to Australia and changed the way we live, the use of contactless mobile payment services was rapidly increasing. For many people this means ‘tap-and-pay’ with a bank-issued card, but more than one in ten Australians (10.8%) now use one of the contactless payment services offered by big tech companies Apple, Google or Samsung.
“Apple Pay in particular has enjoyed impressive growth over the past year, with 6.5% of Australians now using the service, up from 4.1% a year ago,” said Ms. Levine.
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