Traditional face-to-face financial advice businesses face tighter curbs on fees and tougher disciplinary rules as a result of the Hayne royal commission.
Westpac chief executive Brian Hartzer says the growing cost of providing personal financial advice, including sky-rocketing regulatory costs, is creating a bifurcated financial advice market, with specialist boutiques serving customers willing to pay more for bespoke plans, while banks – sensitive about their reputations following the Hayne inquiry – shift to an automated model supplying general advice to the masses. After Westpac announced it would no longer provide personal advice, leading wealth advisers also said the traditional model of major banks seeking to provide cheap, personalised advice funded by cross-selling products was now dead, following the royal commission, and agreed “robo advice” would emerge as the way of delivering financial […]
Westpac will get out of the troubled personal advice sector and two of its top executives will depart the bank as it joins its big-four rivals in abandoning the once-dominant model of vertical integration. The bank announced on Tuesday it would exit the high-cost, loss-making business, producing $280 million in savings by 2020. Westpac group executives George Frazis and Brad Cooper will leave the bank as part of the changes. Westpac chief executive Brian Hartzer said most customers did not differentiate between banking and wealth products and just wanted help to buy a home or plan for retirement. “We’re realigning our capabilities into the lines of business where it makes […]